I'm old enough to be proudly curmudgeonly when the occasion calls for it - taking refuge in my status as elderly to lean on younger Comcast customer relations personnel and not mind when they refer to their grandmothers as 'being capable of learning.' That happens even when they don't know my age; they are judging on the phone by the way I ask question.
Such questions that, to them I gather, are ridiculous.
Such as why is there not a detailed outline of how your service works - in print - so that I don't have to bother you to find out on the phone.
Why am I expected to rely on my remote and the Guide to scroll for each day's events when I might otherwise be able to plan far in advance what I'd like to watch? Say even two weeks ahead, so I can get my calendar ready...
What are those letters doing on the remote? ABCD. Why did nobody tell me when I bought your service? I know I am expected to learn by doing - teach myself - but I've found questions arise beyond what is offered in an explanation on the screen? C, I believe, is the sports info option - assuming the whole world, females included, dote on sports. And why isn't D working at all? (This was confirmed in our conversation.)
The two times I had this conversation with admittedly quite polite (if sometimes impatient) personnel, I was struck by their resistance to being stuck. One of them had to concede I had no choice in the matter of how to plan more than two weeks ahead - that I could not.
This assumption that people no longer read print instructions or use paper guides is old-fashioned, in my opinion. It is comply common sense to rely on the simplest easiest form at hand - the more portable printed page.
--------------------
Hard times are upon us, most people agree. The world is crashing down, all standards becoming erased.
Well not all of them, it turns out. Not if you consider the plasticized card issued by Washington DC's 'elite' private Cosmos Club to its members.
"Dress Code At the Club" it says under a little red imprint of the club's seal.
Over all, the club hopes its members will know such rules by heart, though it can be confusing since the codes change according to season: Labor Day through Memorial Day and 'Summer Dress - Memorial Day through Labor Day."
Refreshing to see some hard and fast attention paid as well to computer and phone usage "in the clubhouse." Five permitted areas are listed where digital communication is allowed. Takes a bit of time to look them over so I suppose members have to carry the card around to be sure.
Guests apparently to not have to adhere to the rules. A Sunday brunch in the dining room was attended by a young man in wrinkled shirt and pants, minus a tie (as required "only in the Garden Dining Room at Sunday brunch, and at lunch and dinner."
"Ladies" take note. Their attire requirements follow after those for the 'gentlemen,' as it is written. "in an equivalent fashion." But no leggings or tights (unless worn with shirts, dresses, or long jackets), please.
No comments:
Post a Comment